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Marivem Ltd
,
London, Greater London
Customer Insight Manager
Overview
A fantastic opportunity has arisen with our client; a premium brand known for its directional womenswear and menswear. Our client has asked us to find a Customer Insight Manager to conduct accurate customer analysis to help define customer strategy to improve/strengthen business performance. Key responsibilities include: Develop and maintain customer metrics, to understand long term customer behaviour, life cycle, and segments using multiple data sources. Follow insight processes to ensure that analysis is properly planned to answer questions and prioritise work in line with business need, managing deadlines ensuring resulting insight is actionable and shared with all relevant stakeholders. Manage end to end insight projects including both primary research (customer feedback, NPS) and customer analytics. You are analytical and can break complex results into digestible visualisations. You are also fully adept with working with data from multiple sources i.e. transactional, web analytics, survey data etc. All your hard work will be rewarded with a competitive salary benefits. This job was originally posted as www.totaljobs.com/job/89645692