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2i Recruit Ltd
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Godalming, Surrey
2nd / 3rd Line Support Consultant
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Salary: From £25,000 to £32,000 per annum |
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Overview
Our client in Godalming is looking for a Support Consultant. This role requires you to be proactive, professional and friendly – fixing issues, preventing it from happening again, making clients feel calm and confident in your ability, and making sure that the client feels well communicated with. On a day to day basis you will: Help our clients with any tech question they need to raise, by phone, web or email. Deal with a wide variety of users and businesses, from small to large, corporate to charity, IT savvy to the technically challenged Manage your own case load, answer issues within a defined SLA, escalate calls within our 1st, 2nd and 3rd line tiers, and liaise with third parties to find a speedy resolution to client’s issues. Research issues for which you don’t have an immediate answer. Work alongside the wider team, to manage client issues that might need input from other stakeholders. Requirements Experience of working in a professional IT team or service provider The ability to be self-motivated and highly organised. The ability to keep it simple – no one’s impressed with jargon that only serves to belittle the end user. Experience of dealing with a wide range of tech products, from PC to server, printer to firewall, Operating System to Security software. The following skills would be a particular advantage: Windows Server Operating Systems Windows Desktop Operating Systems Microsoft Office 365 Hosted and Cloud services MS Exchange Server Anti-Virus/Anti Malware Software Back Up Software and Hardware Server and Desktop Hardware IP Networking and Routing Firewalls MS SQL If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. This job was originally posted as www.totaljobs.com/job/89610990