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Vitality
,
Stockport, Greater Manchester
Quality Manager
Overview
Vitality, Quality Manager, Stockport, 3 month FTC, £Competitive Bonus Benefits We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs and access to our full range of partners and rewards. It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you. As our Quality Manager, you’ll get the benefits our members enjoy, including - Our award-winning private Vitality Health insurance wellness incentive programme - Access to The Vitality Programme – Apple Watch, Ocado, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few - Personal health fund Life Assurance - Stakeholder Pension Plan with employer contribution - 25 Days annual leave Bank holidays option to buy and sell 5 more. - Flexible benefits package - Internal incentives, competitions and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime - A genuine opportunity to grow and establish a long-term career The Quality Manager’s main purpose is to ensure the integrity of Vitality Health’s Quality Management System, directing and controlling resources, engaging key stakeholders internally and externally to ensure achievement of all quality objectives in accordance with the quality philosophy, thereby helping to ensure customers are provided with a high quality service, that complies with regulatory requirements and business needs. Responsibilities as our Quality Manager: - Lead Stockport QA team, approx. 15 direct reports including their development and performance management - Ensure the satisfactory completion of all monthly speech and non-speech performance audits across all in-scope service operational areas - Review and sign off the accuracy of the audit data collected once the monthly audits have been completed - Production of monthly and quarterly dashboards for key stakeholders and senior management - Arrange and jointly chair the monthly, quarterly quality forums, - Help organise the bi-annual QMS management review meeting, - Jointly manage the ISO 9001/2015 assessment process ensuring continued achievement of the required standards - Work closely with key stakeholders within the business, agree the scope, prioritisation and the implementation of regular and ad hoc risk audits - Jointly manage operational risks that have been identified that may impact upon the delivery of Quality Assurance in Vitality Health - Jointly represents Vitality Health on the Discovery Group Quality Management Forum To become our Quality Manager, you will have the below skills and experience: Essential - Significant experience of proven leadership capability in a quality assurance environment - Detailed understanding of business process methodologies and techniques used to measure performance of service agents - Experience of planning and conducting audits across a range of different business processes - Proven ability to communicate results at all levels and influence other business areas to deliver quality results - Extensive experience of managing & leading on ISO 9001/2015 certifications Desirable - An industry recognised qualification and / or certified accredited training in quality auditing - BSI Qualifications relating to ISO 9001:2015 standards Closing Date: Friday 27th March 2020 Working for Vitality , you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. If you feel you have the skills and experience to become our Quality Manager, thenplease click ‘ apply’ today.