Temporary Scheduler / Customer Advisor

Based in Blackpool, my client, an international service company with a exceptional reputation within their field, are looking for a dynamic, efficient and customer focused scheduler to assist their busy team on a temporary basis. Duties will include but not be limited to; Schedule jobs for operatives, ensuring a qualified operative is allocated to every repairs or inspection appointment made with a resident, client or customer Undertake follow up work, ensuring satisfactory conclusion to the appointments Make calls to customers to discuss and resolve repairs issues, escalating issues to supervisors as and when required Undertake operative admin tasks including scheduling follow on appointments, ordering parts etc. Updating the database to ensure all queries and resolutions are logged Skills Required: Exceptional Customer Service experience, ideally within a demanding environment Experience of working within repairs and maintenance either within Housing, Local Government or contractors Excellent telephone communications and influencing skills Ability to work from home environment A good attitude and willingness to learn Ability to remain calm under pressure and challenging atmosphere Hours: Monday - Friday - 08:30 - 17:00 In return, my client offers a friendly and welcoming atmosphere, on site parking and free tea and coffee. This is a temporary position which is expected to continue for approximately 3 months however there could be further opportunities throughout the business for the right candidate. As a temp, you're entitled to 28 days paid annual leave and you can be safe in the knowledge that you'll be looked after because we've been awarded 6th place in Britain's 100 Best Workplaces Following full registration with a consultant you will be put forward immediately for suitable roles. While working for Office Angels you will receive 28 days holiday (including bank holidays) pension and additional benefits such as eye care vouchers, retail discounts and incentives/competitions. By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond Office Angels Preston cover the following locations: Blackpool North, Blackpool South, Fleetwood, The Fylde Coast, Blackburn, Burnley, Longridge, Chorley, Leyland, Bamber Bridge, Walton Summit and Preston. We also cover sought Preston to Wigan, Skelmesdale, Southport and Liverpool areas Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy