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Reed
,
Tadley, Hampshire
Application Support/Systems EngineerLinux/SQL/VoIP-Tadley
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Technical Support/IT System Support/ IT Support/ IT Support Technician/ Application Support /Technician/2nd Line Support/IT Systems Engineer Type: Permanent Location: Tadley, Hampshire Salary: £30,000-£35,000 per annum Technical Support/IT System Support/ IT Support/ IT Support Technician/ Application Support/Technician/2nd Line Support/IT Systems Engineer This is an exciting opportunity to join a successful business who for many years have been creating mission critical communications solutions for public safety, transportation, utilities, natural resources, healthcare, and academic institutions. As the Technical Support Engineer, you will be responsible for providing technical support and training to customers, partners, resellers, and the Clients sales team on their products. Some of the Essential duties and responsibilities include: Managing onsite customer installations Investigate and repair returned products, including initial review/diagnosis. Carry out customer acceptance testing, including system build and test, documentation of test plans and results, recording of as-built configurations and customer training Support factory product test activities as requested Participate in pre-sales activities as directed, including assisting customers in product selection, providing technical product information to Sales, etc. Organize and maintain accurate and up-to-date project and QMS records and files, including fault records, test result sheets, configured records and technical documentation as required by projects and QMS. Also includes organization and maintenance of time reporting records As the Technical Support Engineer, you should also be able to perform a range of technical work activities either remotely or onsite. The ability to work independently in a fast-paced, unstructured environment with high level of initiative and self-motivation is key. In order to be suitable for this role, you must have the willingness and ability to travel internationally/ and or domestically as required as part of the Technical Support Engineer duties. Participate in a 24/7365 "On Call" support programme, providing around the clock support will be required. Skills: SQL and Linux (CentOS) would be an advantage Cisco Windows Server 2012/2016 Understand Dell R/HP Servers Good working Windows operating systems such as XP,7,8.1, & 10 Proficiency in conducting technical product trainings, demonstrations and presentations to customers, business partners and resellers in various settings including customer sites/trade shows. Experience: Experience in a Technical and engineering support Role Experience in radio/telephony control room systems, digital radio system and/ or data network would be beneficial If you would like to be considered for this great opportunity, then please apply below.