Data & Insight Analyst

This is a fantastic opportunity for an experienced Data & Insight Analyst to join a global organisation that offer customer engagement programmes to their Enterprise-level client base. They work with companies world-wide, across multiple industries including Telco, Banking, Insurance and Retail (amongst others). In this role, you will deliver a wide range of analytical solutions that are focused around the customer. Responsibilities Provide analysis to help improve the understanding of customer behaviour and attributes Design, build and manage interactive dashboards and reports Produce analysis to explain trends or to answer business questions Providing fact-based insights to help manage and improve business solutions Access necessary data and prepare this data for use using data cleansing and transformation techniques as appropriate Use statistics, data mining and other data analysis techniques to develop models and machine learning algorithms that will deployed across out engagement platforms Continually evaluate results to deliver insights or undertake further analysis to identify impacts and drivers Present data insights and analysis to senior stakeholders incorporating recommendations for next best actions Key Skills Previous experience within a customer-focussed Analyst position Identify data needed to support the delivery of relevant analytical projects in target areas Advanced data preparation and manipulation skills Good understanding of databases and database technologies Expert user of BI technologies - (Tableau preferred but others considered) Strong quantitative skills Telco experience preferable (but not essential) To discuss in more detail, please apply now