PC support Engineer

Who we are With TCS you will be exposed to the future of technology, work with some of the brightest global minds in the industry and support many of the biggest brands in the UK and worldwide. Recognized as an employer of choice, having won numerous awards in the UK and beyond, TCS is a fast growing global IT powerhouse at the forefront of innovation and transformation. What we need We are looking for PC support Engineer. Job Purpose and primary objectives for PC support Engineer: The PC support team in Plant Floor are the front-line team dealing with End User Incidents and owning all Plant Floor IT related issues on behalf of our clients.Working within a large multi-disciple, multi-site team, the Plant Floor team will be focused on Incident resolution, problem management and process improvement. Key responsibilities for PC support Engineer: This role is part of a team located in Halewood for End User Services: · Manage, respond to and resolve all End User and Plant Floor based incidents and problems. · Installation, configuration and management of End User Devices and Applications. · Responding to and containing IT Security threats and major incidents related to End User Devices and Applications. · Liaising with 3rd party Vendors like HP or Dell to resolve the issues · Reduction in repeat incidents through effective Problem Management (Root Cause Analysis) · You are also required to work with / assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations · Maintaining agreed SLA levels and assuring Quality of delivery at all time. · Able to work in Early and Late shifts based on a rota and at times would require working on Bank Holidays. Key Skills/Knowledge for PC support Engineer: In Depth and proven experience of Client Operating systems like XP, Vista, Windows 7 and Windows 8/10 to MCP certification level Excellent Working Knowledge of Plant IT devices, scanners and printers – Honeywell, Intermec, Dec, Fujitsu, Zebra etc Excellent Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802.11x), VPN HP Network printers and managed print servers, HP JetAdmin Confidence in dismantling printers and PCs to diagnose and resolve common faults · Experience of maintaining and repairing thermal and impact printers is a key requirement and specific knowledge of any or all the following: Intermec PX6i, Zebra 110 series, Microplex Solid T4, Printek FormsPro 4500, Printronix P8000, would be a distinct advantagePrevious experience in insourcing preferred. · Rough knowledge of Employment Law and Employee Relations & TUPE principles and regulations Experience required for PC support Engineer: • ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner.Good experience within a large complex IT department/organisation • Ability to understand the Business from a user perspective. Remains visible to customers as the face of IT to listen to their concerns and share as needed • Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result) • Has Made customer-oriented decisions and shares great stories of exceptional customer service • Ensure that problems are logged, investigated, resolved and closed within agreed timescales.Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCA’s • Proven focus and ability to Identify and drive through Service Improvements and Incident Reduction • Proven focus on identifying and documenting User and Service Risks and Issues. • Ability to co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within timescales • Works collaboratively with a range of people to support the wider business agenda • Always remains focused on the most critical / impactful task to hand using all resources efficiently and effectively • Possess a valid UK driving license as there will be requests to support nearby Satellite sites. Special working conditions (travel, on call etc): · Possess a valid UK driving license as there will be requests to support nearby Satellite sites · Able to work in Early and Late shifts based on a rota and at times would require working on Bank Holidays What you get TCS is one of the fastest growing in the UK, joining TCS at this pivotal time will expose you to numerous domains and projects. We are consistently voted number one in customer satisfaction and Top Employer in the UK and globally. We provide competitive salaries which include pension, health care, life insurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Our internal volunteering and social network allowing you to take at least one paid volunteering day per year, as well as take part in social networks, Health and wellness initiatives such as fit4life and purpose4life internal sports events, we also sponsor Marathons internationally, Initiatives in mental health, LGBTQ among other diversity and inclusion awareness and support This job was originally posted as www.totaljobs.com/job/89956205