Corporate Customer Advisor

Corporate Customer Advisor Bournemouth £19,500 Bonus Benefits Start date: 16th March 2020 Working hours: 40 hours per week based on a shift pattern between their office opening hours of 8am – 7pm Monday to Friday and occasional Saturdays from 9am – 1pm. Our client is the UK’s insurer and investment provider that rewards people for positive lifestyle choices. They offer shared value, because a healthy, happy team is good for them, good for their members and good for you. As their Corporate Customer Advisor , you’ll also get the benefits their members enjoy, including: - Health insurance wellness incentive programme - Personal health fund Life Assurance - Stakeholder Pension Plan with employer contribution - 25 Days annual leave Bank holidays option to buy and sell 5 more - Flexible benefits package - Internal incentives, competitions and awards - A genuine opportunity to grow and establish a long-term career Responsibilities of our client’s Corporate Customer Advisor include: - Provide a professional, first class level of customer service - Above everything, it’s about putting their customers at the heart of every decision you make - Answer their customer’s telephone and written queries and take ownership for their resolution - Process corporate claims in an accurate and timely manner - Assess and analyse accounts and invoices in line with department KPI's - This is a fast paced and technical role where you will deal with all levels of complexity from assessing corporate customer claims, complaints and general queries - Support and share your expert knowledge with other team members to ensure that targets for productivity and quality are met - With the knowledge of their products and your polite, professional manner you will make sure that every customer you speak to puts the phone down feeling like they’ve had a world class experience Skills and Experience required of our client’s Corporate Customer Advisor : - Demonstrate strong customer focused skills and great listening skills - Treat everyone you deal with as an individual, understanding their needs, showing empathy and making them feel important - Ideally you’ll already have experience working within customer service and have the ability to handle telephone calls with confidence, maturity and sensitivity - PC skills are also essential as you will be working across a variety of systems Closing Date: Friday 13th March 2020 If you feel you have the skills and experience to become our client’s Corporate Customer Advisor, please click ‘ apply’ today.