Software Implementation Consultant. Text / Speech Analytics.

Applause IT ,
London, Greater London
More Details
Job Type: Full-time
Salary: £70,000 per annum

Overview

Software Implementation Consultant. Text / Speech Customer Experience Analytics Software. A Customer Enablement role. German Speaking. EMEA role. Home Based to suit candidate living in UK or rest of Europe Extensive on-going travel throughout EMEA required. Big focus on German speaking customers. £70-80K pa Bonus to 15% Benefits Leading US owned global software analytics (BI) vendor requires experienced German and English language fluent Implementation Consultant to deliver and provide training and consultancy on their highly successful Analytics applications and in particular a CX oriented Speech and Text Analytics product set. This role working with a wide range of EMEA corporate customers as part of a busy established international customer enablement team. You will be being a champion of both process and software. Whilst being billable and customer facing, you will be expected to work on site with customers to implement their solutions as effectively as possible. With a background in the relevant product area (text/speech analytics, CX) and project delivery you will work directly with customers to identify software configuration and (operational) design requirements and to then train the customer on usage and provide ongoing consultancy to ensure the customer gets maximum benefit from the solution. Skills and Experience required: Able to demonstrate and illustrate an in-depth knowledge of key product area processes / methodologies within the contact centre industry. Specifically, skilled in Resource Planning, Quality Management, Customer Analytics type software Significant hands on experience working either as a customer or as a consultant in the key product areas Consulting Methodology - able to drive change through consulting and best practice Influencing others through analysis, presentation of findings and making key recommendations for business change Extensive experience in different methodologies - evidence of process improvement resulting in best practice definition. Using this to make a tangible difference within a contact centre environment Solid understanding of the use of technology in business - Speech, Text QM, Performance Management, Multi-domain experience with contact centre technologies, across multiple businesses The Person: Interpersonal Skills - the ability to engage and build relationships with people at all customer levels Self-Motivated and driven Significant attention to detail and comfortable writing reports Strong numerical skills and ability to analyse and present complex data in a clear fashion Solid presenting skills - comfortable at conferences, presenting to room Excellent verbal and written skills in English and German Ability to influence cross functional teams Please send CV now and call Tim Morris to find out more. Software Implementation consultant. Text/Speech CX Analytics Software. Customer Enablement German Speaking EMEA. Home Based/Mobile TO 100K Euros / 80K Sterling Bonus (to 15%) Benefits

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