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Just IT
,
Brentwood, Essex
Onsite Engineer
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Job Type: Full-time |
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Salary: £26,000 per annum |
Overview
2nd Line Engineer £26,000 to £32,000 Brentford The role New year New Me New Role? Our client is looking for Skilled junior Desktop Support Engineer, with 1-3 years of day to day user Desktop Support experience and eager to progress their career towards a more independent role with exposure to a wider range of networks and technologies. Key duties Initial induction of 1-2 months based in our office offering remote support to our clients to get familiar with our systems. Then introduced onto onsite support for our various largest clients, which offers huge exposure to a wide variety of customers and technologies. You would be trained and supported by the lead engineer as well as being able to refer and escalate to the full range of our engineers. The majority of clients are in Zones 1-2. Skills required 1-3 years of User Desktop Support experience - i.e. solid desktop support skills. oThis needs to be either with an MSP or a candidate who has had the sole responsibility of the IT department of a small company i.e. full end to end administration experience. Core technology experience: oHands-on Windows desktop support building PCs and fixing operating system/driver/software issues. oMicrosoft Office - resolving customer issues on all versions. oServer administration (e.g. Active Directory, group policy, logon problems including remote login issues). o365 and Exchange administration - e.g. mailbox limits, mailbox sharing, ISP/DNS/MX issues. oSmartphone email support (e.g. mailbox setup and synchronisation issues). A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on the level of seniority of the end-user. Fluent in spoken and written English - required for telephone helpdesk calls and customer correspondence. Company overview. Our client is someone who believes that IT people can and will be the driving force of any organisation's success if they can constantly adapt its business processes to changing mark conditions. They help a wide range of companies of a variety of sizes to get the best out of their IT. The services they provide range from fully managed services hosting through to complex infrastructure projects, business IT transformation programs and General IT Support. Benefits Quarterly performance review with management to focus on career progression. Pension. Mobile phone and laptop. Remuneration of all work expenses. MCSE training plan - study material, study leave, and exam costs provided. A bonus of £500 for every exam passed towards MCSE. Regular opportunities for overtime. Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service. Other: Cycle to work scheme, Christmas & Summer Events other social outings throughout the year.