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Brewster Partners Recruitment Group
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Barnsley, South Yorkshire
Call Centre Agent 12 month contract
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Salary: £18,000 per annum |
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Overview
THE COMPANY: Brewster Partners are recruiting for a fantastic business in Barnsley for a Call Centre Agnet on a 12month fixed term contract. You will deliver efficient and effective work scheduling which provides excellent Customer Service and optimal execution of both planned and reactive work for both internal and external customers. The effective scheduling of all company field resources to deliver the completion of all jobs within priority times, maximising the productivity of all field teams THE JOB: Coordinate the initial response on incidents and continue to manage reactive work to meet priorities and manage customer expectations. Ensure no unnecessary visits through effective questioning and utilisation of work management systems. Issuing, scheduling, re-issuing and re-scheduling planned work Issuing, scheduling, re-issuing and re-scheduling follow-on jobs Advising the contractor when the work is to be done Taking update phone calls and emails from contractors The role is separated into three profiles and the successful person will spend time doing each of the "role" on a rotating basis. Therefore, offering variety and skill sharing; Taking customer calls Scheduling Administration THE PERSON: Previous scheduling experience is essential - ideally in a contact centre Strong IT skills, working knowledge of Microsoft Word, Excel and Outlook Ability to prioritise work and work to deadlines Ability to develop good working relationships with both internal and external customers Proven customer service experience Ability to work well under pressure Attentive to detail Excellent telephone manner THE BENEFITS: The working times are 8am-4pm and 9am-5pm, alternating on a weekly basis. Free parking 12 month fixed term contract Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at www.brewsterpartners.co.uk for more information.