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Tulip Recruitment
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Newbury, Berkshire
Temporary Desktop Support Analyst
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Contract Type: Contract |
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Salary: £13 per hour |
Overview
We are seeking a temporary Desktop Support Analyst for our client based in Newbury. Ideally you will be available for employment immediately until at least the end of May 2020. The working hours will be Monday to Friday from 9am until 5pm. The ideal candidate will have previous experience of working in a similar service desk support role within a customer service environment. Experience of Microsoft Windows operating system is essential and ideally the successful candidate will also hold the ITIL Foundation Certificate (V2) or (V3). This role will relocate to Basingstoke in April 2020. Job Purpose First point of contact for end users to receive support and maintenance within the organisation’s desktop computing and application system environment Taking full end to end ownership for the incidents and problems Troubleshoot problem areas in a timely manner ensuring clear and effective communication throughout the cycle of support Taking ownership for the escalation of incidents and problems to the Desktop Support Specialists that cannot be resolved by an Analyst Contribute to the development of long-term strategies and capacity planning for meeting future desktop hardware and network resilience and capacity needs Conduct research on desktop products in support of hardware and software procurement and development efforts Write technical specifications for the purchase of desktop hardware and related products Skills ITIL Foundation Certificate (V2) or (V3) Customer service experience Strong customer service skills Experience/knowledge is essential Previous experience of working in a service desk environment or similar support role Previous experience within a customer service role Demonstrable experience of Microsoft Windows and other operating systems as well as various software packages including Microsoft Office If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on other opportunities we are currently recruiting for which may suit your next career move. Tulip Recruitment Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at tuliprecruitment.co.uk