Collections Account Manager

We are currently recruiting for a successful lender in Southampton, who due to expansion, require experience collections/ recoveries account managers to join their team. £20k-£25k Dependent on Experience Bonus£35k-£40k OTE Collections Manage existing customer loan accounts on an ongoing basis, proactively identifying potential issues/problems and recommending/implementing solutions. Liaise with all customers including those up to date - for the collection of outstanding payments. Maintain the highest quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer’s accounts Take ownership and accountability when making business and customer orientated decisions whilst ensuring Treating Customers Fairly principles are maintained and exceeded. To work with customers and understand their financial and personal circumstances so that a suitable and affordable payment arrangement can be agreed Support the generation of Management Information and reports Identifying potential customer vulnerability or potential detriment and acting pro-actively to help Skills and Experience needed: Essential Understanding regulations (CCA), money laundering rules, data protection and treating customers fairly. Proven track record in collections Financial Services Experience Knowledge of the consumer credit industry Excellent communication skills Strong interpersonal and relationship skills Ability to listen, empathise, negotiate and inspire confidence Ability to excel under pressure and when working to tight deadlines Unquestionable integrity. Time Management skills