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Adecco
,
Birmingham, West Midlands
Team Leader
Overview
Role: Team Leader Contract: Ongoing Location: Birmingham Adecco Corporate are working directly with a prestigious Customer Service client in Birmingham who are seeking a Team Leader for their city centre location. Overview: Supervise a team ensuring the delivery of a transaction processing service to clients. Key Responsibilities Lead small teams - Motivate, and develop the team and encourage communication. Schedule team work to required timescales and Service levels. Lead the planning implementation, in order to ensure the availability of required staff members Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to. Identify and manage improvements within own area. Update and maintain data base/systems / documentation. Comply with regulatory requirements where applicable. Collect and provide statistical data/reports as required. Essential Skills Able to lead small teams Expert understanding of relevant systems / ERP Highly developed user of Excel, Word, PowerPoint Good at internal and external communication Ability to manage a small budget (FTEs, overtime) Ability to set and achieve performance targets TO APPLY - Please apply with a up to date CV. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 72 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer If you wish to register with us for future opportunities in your area, then please follow the link below: https://s/login/?startURL/CandidateRegistration Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy