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Morgan Jones
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Shoreham-by-Sea, West Sussex
Technical Support Advisor - 2nd Line
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Technical Support Advisor - 2nd Line Telco Location - Shoreham Hours - Monday-Friday 9:00-17:30 Salary - Up to £30,000 depending on experience The role To provide 2nd line support to customer with fixed line faults covering PSTN, ISDN2, ISDN30 and DSL Broadband, support to customers with physical and hosted telephone systems and be an escalation point for 1st line Service Desk. The company Our client is a leading UK communications service provider. They are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable workplace environment. The person Customer service focused with an excellent telephone manner To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action. An analytical and methodical problem solver . An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written. The benefits Sales incentives, including trips abroad, days/afternoons out Pension Scheme Tax Free Childcare Initiative Perkbox membership Daily Fruit (complimentary) Free tea & coffee in the office Focus Awards Ceremony Participation in charity and sports events Cycle to Work Scheme Training and development plans And much more Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website. Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion