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Motorola Solutions
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Basingstoke, Hampshire
Service Transition Manager
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Contract Type: Contract |
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Overview
Department Overview In line with the strategy to streamline operations and improve effectiveness in developing and executing major projects in the EMEA region, the Solutions and Services team are recruiting a Service Transition Manager role; this role is to support and implement all service transition related activities across the Emergency Services Network programme and subsequent handover of capabilities into Managed Services. Reporting to the Service Transition Lead you will be acting as the prime interface for internal and external stakeholders in the management and delivery of service transition tasks and activities such as; transition planning, service enablement, testing, validation, acceptance and handover of new technologies, services and processes. This position includes responsibility for supporting the development and agreement of the service transition scope and plans pertaining to multiple product releases and increments. Job Description Please note, this is initially a Fixed Term Contract (employed) role for 12 Months The Service Transition manager will support and deliver all necessary service transition activities across the ESN programme and handover into Managed Services. Responsibilities include, but are not limited to: Planning and coordinating service transition related activities across all areas of the programme and within supporting functions such a service design, solution design and security management. Supporting the transition planning and service strategy, framework and processes, always driving continuous improvement. Enable and ensure the Target Operating Model can be effected with and through the UK Managed Services teams as well as associated accountabilities and capabilities, e.g. documentation, training, knowledge transfer, OSS/BSS access and user configurations, work instructions, vendor support, etc. Ensure relevant testing and validation of service capabilities which have been built against design specification and requirements. Support the service acceptance activities for both internal and external stakeholders and customer to ensure appropriate sign off and handover Responsible for ensuring policies, processes and procedures are in place to protect the reference and live operational environments. Help embed a service transition culture within the wider team and lead all service transition activities for both ESN and IT operations. Quality assurance of all Transition output, ensuring all output is fit-for-purpose. Supporting SLA/ KPI attainment requirements and Service protection during Service handover to UK Managed Services. Supporting the Operational Readiness, Service Readiness and Service Acceptance Process into UK Managed Service. Support and uphold Service Transition governance across the ESN Programme. Work closely with Service Design during the key design development stages, supporting internal and external stakeholders to ensure applicable augmentation of solutions and services aligns to transition requirements, planning and downstream testing and acceptance. Provide ongoing guidance, input and support during Service Design phase to ensure applicable Process and Procedures are created and developed as expected. Basic Requirements Suitable candidates will have a broad technical knowledge across multiple domains gained through years of experience. The following skills are considered essential: Significant Service Transition related experience, gained in an IT or Telecoms service management delivery organization or large scale programme. Proven experience of project delivery in all aspects of the Transition Lifecycle Management for the introduction of new \ changing services and application development. Applicable IT and technology knowledge or telecommunications solutions. Demonstrable experience of collaborative approach to building key relationships across the business and external partners. Demonstrable experience in managing deliverables via 3rd party vendors in a high profile and/or technically innovative enterprise solution. Appreciation of other operational environments across the service management life cycle (inc. strategy, design and continuous service improvement and development into Service KPIs/ SLA, service definitions and ITIL V3/V4 Compliant). Experience in developing and then transitioning to Target Operating Model. ITIL Service Management Qualifications and practical application of processes. Solid understanding of each stages of Project and Product Delivery Cycle (Agile and Waterfall). Customer focused with a passion and drive for customer satisfaction and delivering business value. Ability to grasp complex business situations and to implement them. Present them professionally, whilst remaining customer and stakeholder oriented. Strong communication skills, both written and spoken (English). Experience of working in a medium to large scale high-pressure multivendor programme delivery and project environments. Capability to gain and maintain SC Clearance. Significant experience in the following domains is preferred: Operational/Business Support Systems design and implementation in a communications service provider environment. IT Infrastructure project implementation. In order to apply successfully, you must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. The candidate will ideally already hold a current UK Security Clearance, or be willing to undergo Security vetting, following a Baseline Personnel Security Screening (BPSS) check.