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Slough, Berkshire
Microsoft Dynamics Support Analyst
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Job Type: Full-time |
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Overview
What you will be doing: Work with your team to troubleshoot and resolve issues and queries Ensure an exceptional level of customer service and satisfaction Managing an incident queue ensuring that service level agreements are met, keeping customers informed of progress of their issue. Proactively suggest improvements to internal process and procedure where relevant. Provide support to other team members by sharing workload, resources and knowledge. This is a hands-on role, so you will need to be able to demonstrate you have: Knowledge of Dynamics CRM from 2013 to 365, preferably 2 years of previous experience. Previous experience in a Support environment The motivation and enthusiasm to take ownership and responsibility Ability to multi-task, work under pressure and to tight deadlines Outstanding communication skills in person, telephone and email Experience of handling customer complaints effectively. Able to identify trends and escalate to seniors for trend analysis. Able to show good attention to detail. Desirable Knowledge of Microsoft SharePoint and Microsoft Power BI would be advantageous Knowledge of SQL server Working knowledge of JavaScript and .NET applications.