Product Features
Blog
Contact Us
Sign In
Source4 Personnel Solutions
,
Bracknell, Berkshire
German Speaking Customer Account Manager
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £25,000 per annum |
Overview
Are you fluent in German and English? Do you enjoy customer services? Then this could be the role for you …. The role is to provide customer service support to customers and process orders. Responsibilities: Providing excellent customer services, written, verbally and face to face Working with the operations team, the German team and warehouse to translate customer terms and delivery guidelines to ensure we understand individual requirements for all customers and to champion delivery compliance Ensuring orders are processed correctly, including working with the German Office and UK based Sales Admin team to ensure correct items numbers are stated on each customer purchase order, and being vigilant by cross checking all pricing Processing orders onto system (manual and EDI orders) and releasing to our 3rd Party Warehouses in a timely manner taking into account customer requirements Adhering to any stock allocations before releasing orders to our 3rd party warehouses or pre-allocating orders, and ensuring commitments to customers are honoured Responsible for splitting, grouping and updating orders Working closely with 3rd party warehouses to ensure orders are booked in, picked, packed and despatched according to our customers guidelines Reviewing customer open orders on a weekly basis and sharing directly with German customers and relevant German account managers Reconciling open orders on a weekly basis against 3rd Party Warehouses platform Following up delivery discrepancies / non-conformances with the warehouse, internal records and colleagues to ensure all invoices are paid Be competent to cover other accounts when colleagues are unavailable Managing promotional customer projects, working with inventory team to ensure goods arrive in time and necessary reworks are completed on schedule to deliver into the customer as per their delivery date specifications Requirements: Fluent in German and English (written & spoken) Excellent communication skills Order entry experience is desirable however not essential Competent user of MS Excel & Outlook would be highly advantageous GCSEs in English, German and Maths (grades A-C) or equivalent Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations , we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.