Security & Patch Management Engineer

Interaction Finance ,
Peterborough, Cambridgeshire
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Overview

A vacancy for a Security & Patch Management Engineer has come up with a global technology company who are looking to add to their Network Operations Centre. In this role you will provide technical support to users, in accordance with SLAs; and be a technical escalation point where needed. You will undertake scheduled tasks on daily, weekly and monthly basis relating to AV and patching management. You will work closely with the Team Leader and Service Delivery Manager and escalate issues to them where appropriate. This is a four on, four off shift-based role that covers days and nights for 12-hour shifts. Responsibilities of the Security & Patch Management Engineer: Provide 24/7/365 technical support to clients. Respond to issues and provide end users with technical solutions. Mange incidents appropriately by monitoring, escalating and solving incidents; providing excellent user satisfaction by providing regular updates. Be a technical escalation point to junior engineers and colleagues. Provide ad hoc technical assistance to projects and new customer transitions. Ensure that all solutions are backed up with documentation and training within other departments. Provide assistance to colleagues and customers as required. When required, recommend and deploy changes. Actively keep abreast of industry changes and trends to improve your own knowledge and skillset. The Successful Security & Patch Management Engineer Will: Have previous experience in a similar role. Ideally hold industry recognised qualifications in relevant areas. Have knowledge or ideally experience in the following; Windows Server 2008/2012/2016 Windows OS 7/8/10 Patch Management SCCM/InTune AV Solutions – Sophos, Kaspersky, Symantec Backup & restore technology (VMWare, Backup Exec) Basic Networking. Ideally hold SC level security clearance. Ideally hold at least ITIL Foundation V2 or V3. If you’re looking for a new challenge, hit apply or call Ashley on. Alternatively email your CV to and I’ll call you. This job was originally posted as www.totaljobs.com/job/89813582

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