1st Line Support Analyst

1st Line Support ? the perfect candidate would; Log, own, maintain and resolve incidents and service requests. Liaise with and assist our third party technical support and maintenance companies. Examples: Wan, Telephony, etc Capture resolution details so that they can be posted to the knowledge base to share amongst your colleagues. Working closely with the rest of the IT department to continuously improve our systems and SLA?s. Administration of all user related objects including but not limited to users, groups, workstations, distribution lists, email accounts Log calls as received on our incident system in such a way to help other team members to pick up where you left off with an issue. Occasional other tasks may be required to ensure the smooth running of the department and its systems. As part of a rota with the other support team members working a one in three Saturdays. Specific Tasks Answering a large volume of between 40 - 60 calls daily. Log and maintain tickets onto the appropriate systems. Password resets with guidance to use the self-service portal. Logging incidents as appropriate with our 3rd party suppliers Essential Technical Skills Minimum 1 Years? experience supporting, maintaining and troubleshooting Windows 7/8/10 Active Directory Office 365 basic administration Cisco Call Manager Active Directory BT Cloud Contact Centre Kaseya Remote Desktop Kaspersky Anti Virus ServiceNow Call Management How we reward: Your career with Euro Car Parts is only limited by your ambition and will to succeed. For exceeding expectations in this fiercely competitive market we offer: A highly competitive salary Genuine career progression Holiday discounts with cashback Up to 40% discount for tickets to major family attractions and cinemas Up to 20% discount for various high street retailers Plus amazing deals and discounts for 3,000 gyms in the UK This job was originally posted as www.totaljobs.com/job/89813551