PPI Case Handler

Reed ,
Bristol, Bristol
More Details
Contract Type: Contract
Salary: £10.5 per hour

Overview

The PPI Case Handler role has both customer facing and administration elements to the role. You will be responsible for delivering a superior customer experience, rebuilding trust and developing relationships to raise our reputation and drive future growth. You will be investigating customer PPI complaints and queries within an agreed timeframe, taking on the ownership for the investigation and resolution of the complaint whilst maintaining quality compliance and achieving individual targets and goals. You will need to use your judgement to consider the complaint objectively on behalf of the bank, the customer and within FCA guidelines, keeping your customer updated at all times (which will include written/verbal communications and outbound telephone calling to verify information). Location: Redcliff Quay, 120 Redcliff Street, Bristol, BS1 6HU Pay rate: 10.50/hr Contract duration and start date: March/April 2020 Your responsibilities will include: Investigating PPI complaints and making a decision on whether the case is upheld or rejected in accordance with FCA guidelines - this can involve some out bound calling to clarify customer information Delivering a superior customer service at all times by building relationships based on trust and integrity Using your judgement to consider complaints objectively on behalf of the Bank and customer Listening to customers to understand their needs and working with them to address their concerns and agree the appropriate solution Using relevant systems to accurately record information for monitoring and improvement purposes Writing bespoke final response letters to customers Being compliant with the regulations and procedures that govern our business and products The ability to competently use a computer is essential. Start the New Year with a new job This is your chance to start a career in banking Apply now

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