Technical Support Analyst - City, London

Pure Resourcing Limited ,
London, Greater London
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

Technical Support Analyst / 1st Line Support - City, London Up to £35k Basic Bonus Benefits (Dependent on experience) A great opportunity is available for a Technical Support Analyst to join a highly successful financial services company based in The City. You will be responsible for supporting users / network on a day to day basis. About the Job: Be the first point of contact for Users when it comes to resolving incidents and problems Report to MSP for more complex requests/ issues and actively engage to ensure solutions are delivered Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incidents and service desk requests Establish a good working relationship with users, proactively offering support on a day to day basis Keep up to date with advancements in technology Diagnose and resolve technical issues Monitor systems and performance levels Support Users on both hardware and software applications Provide support for mobile, desktop, laptop and printing devices Required skills: Understanding of ITIL framework 1 years working on or leading a technical service desk for a MSP High Standard of Incident and Problem management Proven technical ability working for an MSP through relevant experience Good organisational, time management and prioritisation skills Strong written and verbal skills with the ability to produce clear and accurate documentation The ability to communicate confidently and clearly to users both face to face and over the telephone Able to travel across the UK as required to other company offices for the purpose of onsite support Previous experience using helpdesk applications Network trouble shooting Good knowledge of Citrix /XenApp Server Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory, Exchange and O365 administration Desirable: ITIL 4 Foundation CompTIA Advanced Security Practitioner (CASP) IT CompTIA Network CompTIA Security Microsoft Certified Solutions Associate (MCSA) Windows 7 Microsoft Certified Solutions Associate (MCSA) Windows 8 MCSA: Windows Server 2012 MCSA: SQL Server 2012/2014

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