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Cynosure Search Limited
,
London, Greater London
Customer Success Operative/ Onboarding Specialist - SaaS HR Software
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Job Type: Full-time |
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Overview
Customer Success Operative/ Onboarding Specialist - SaaS HR Our client is one of the fastest growing SaaS startups in Europe with 400 employees and over 4000 customers in just a few years and has recently launched in the UK to replicate the success in France, Germany and Spain. Backed by a group of highly reputable institutional investors, the company is revolutionising HR software by automating payroll and simplifying HR management for SMEs across Europe. The company’s mission is to support the digital transformation of SME's through an innovative software solution that offers a unique experience to its users. Named the most attractive startup to work for in France by LinkedIn in 2018, they're passionate and enthusiastic about their mission, and committed to maintaining a culture that cares deeply about its employees and customers. Opportunity As part of our client’s Customer Success team, a Customer Operations Associate plays a vital role. The primary goal is to ensure a smooth transition for customers from their previous payroll system to our client’s system. Working closely with the Sales and Product teams, the Onboarding/Operations team adapts to each customers’ unique profile and requirements while configuring their account. The team focus is to anticipate, quickly identify and resolve potential roadblocks which could delay or complicate the onboarding process. After successfully running the first payroll month the onboarding team works closely with the Customer Care Managers before handing over the new customers. Your position is cross-functional and will allow you to work with several different teams within the organisation including but not limited to Sales, Marketing or Product teams. Your role • Gather, clean and consolidate all HR data sent by new customers • Be proactive in customer follow-up to ensure timely data transmission • Process, analyse and validate the data through our Excel templates • Setup our new customers' account from A to Z • Communicate with pension schemes to setup social submissions • Check payslip consistency • Provide the customer with a reliable account and provide initial product training- Implement new processes and tools to improve the team’s efficiency This job has been tailored for you if you have • You are rigorous and methodical enough to ensure clients a smooth onboarding experience • You possess exceptional Excel skills • You are highly analytical and love working with data • You feel comfortable supporting new customers' via phone • Have previously worked and feel comfortable with C-suite Level • You have excellent written and verbal communication skills • Driven by efficient processes and always looking to adapt and enhance • Open communication and teamwork are ingrained in your DNA • Delighting customers and simplifying their lives is an obsession of yours • You are a great listener who can easily adapt to a fast-paced environment • You live and work with passion and are highly motivated to join a fast growing startup • Always staying humble, caring for your team and striving for excellence are at the heart of your values We are meant to work together if • You are hungry for success and want to be a growing part of a fast-growing tech company • You're convinced that our client will revolutionise the SaaS HR industry • You have a positive attitude: highly motivated, with ability to be entrepreneurial, creative and intellectually curious • You have strong communication skills: written and verbal What is on offer • The incredible opportunity to join one of the fastest SaaS companies in Europe • A competitive salary • Employee benefits include Vitality private insurance, a 50% subsidy of your travel-to-work costs, and daily lunch vouchers • 25 holidays per year • 1 day/week possible flex-office • Plane/train tickets twice a year to work from another office (from 1 day to 1 week each time) • A beautiful office with fresh fruit and snacks for the team to enjoy • Weekly drinks on our office terrace and regular team events Keywords: Customer Success, Onboarding, Start-up, Startup, SaaS, Software, Technology, HR, Payroll, Client Services, Client service, Customer Success, Onboarding, Start-up, Startup, SaaS, Software, Technology, HR, Payroll, Client Services, Client service, Customer Success, Onboarding, Start-up, Startup, SaaS, Software, Technology, HR, Payroll, Client Services, Client service, Customer Success, Onboarding, Start-up, Startup, SaaS, Software, Technology, HR, Payroll, Client Services, Client service, Customer Success, Onboarding, Start-up, Startup, SaaS, Software, Technology, HR, Payroll, Client Services, Client service, Customer Success, Onboarding, Start-up, Startup, SaaS, Software, Technology, HR, Payroll, Client Services, Client service.