EMEA Field Services Engineer

EMEA Field Services Engineer - Borehamwood Salary 32,000 to 38,000 DOE plus bonus and generous benefits package. Full-time, Permanent Key Experience as a Service Engineer with Electronics, Informatics and Mechanics background. The Company Opportunity: Our client are a leading innovative instruments and software manufacturer to the chemistry and biology application industry. They are growing exponentially and are looking for an EMEA Field Services Engineer to join their team at their head-office in Borehamwood offering a fantastic and exciting opportunity for the right candidate. The Role: Plan and coordinate activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties: Install new or modified equipment at customers facility to ensure full functionality. Perform maintenance, service, upgrade and repair of existing instruments. Respond to customer support enquiries received via helpdesk. Analyze inspection findings, to determine the source of the problem, and perform repair, replacement, or other corrective actions Liaise with Supply chain team/Production departments to progress requests of stock. Maintain records of performance reports. Maintain CRM customer database of contacts, organizations, instruments and contracts. Analyze reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommend modifications to eliminate future problems Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers Handle customer problems that appear to arise from the misuse of the product Plan and schedule levels of support work according to product release schedules The ideal candidate will be someone who: Is a post high school graduate with first professional degree in engineering branches such as chemical, mechanical or electrical with 3 to 5 years of experience as a Service Engineer. Is very skilled in Electronics, Informatics and Mechanics with basic chemistry knowledge. Has experience of diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Holds a Full driving license. Please note this role includes approx. 30% to 40% travel predominantly in the EU. If you are interested and believe you have the skills required Please Apply TODAY and we will be in touch to discuss further. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies Employment Businesses Regulations 2003.