Customer Service Adviser

Cordant People ,
London, Greater London
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

Claims Handler / Finance Industry Permanent (full time and part time available) Canary Wharf £28,300 per annum, pro rata REFERENCE - 19598196 Our client, easy to get to via the DLR, offering an excellent training scheme, brilliant starting salary and generous benefits package with working hours available of 35 hours, 28 Hours and 21 Hours between 8am-8pm, are looking for a number of new starters to join their expanding team. Looking for candidates with at least 6 months experience within a complaints handler role, you will need to listen carefully to callers, investigating by asking the right questions and using correct judgement to assist in resolution. Combining outstanding problem solving and listening skills, you will be an asset in resolving disputes between financial businesses and their customers. Duties include - You will be responsible for taking claims and complaints between financial business and their customers. Taking complaints, claims and queries over the telephone and in writing at the front line of the service. Building knowledge of the financial services including general insurance, PPI, investment and banking and credit etc. Providing clear guidance on what is involved in setting up a case. Gathering the necessary information to investigate a complaint and to provide a fair and reasonable outcome. This is an excellent career opportunity, hence why the application process is a gruelling one. You will need to apply with your CV as well as a covering letter explaining why you are fit for the role. If your CV is then successful there will be psychometric tests, again if you pass the tests there will be a face to face interview. To secure an offer you will have to pass police checks and credit checks due to the nature of the industry. I look forward to receiving your application and will be in touch with you in the next 7 days either by phone call or email. Key words - finance, complaints, claims, graduate, financial, insurance, client services, customer service, financial services, complaints, executive, investigator, adjudicator, handler, case, Cordant Group is an equal opportunities employer

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