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Yolk Recruitment
,
Brighton, East Sussex
Quality Assessor
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Salary: £26,218 per annum |
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Overview
Are you looking for your next step in Quality Assurance? We are working with a large government company who are looking for a Customer Support Quality Assessor to support their team. As Customer Support Quality Assessor you will be assessing the knowledge and skills of their support team and provide coaching to help them deliver excellent customer service. As Customer Support Quality Assessor you will need to Quality Assess work outputs against work processes to identify deviations. Provide 121 and team coaching for continuous improvement Reviews the handling of customer enquiries against a framework to monitor quality and identify improvements. Deliver monthly quality assurance outputs in line with targets What you will bring to the team Experience of working within a quality assurance framework and understand the methodologies. Ability to communicate outcomes, coach and influence Experience of planning, prioritising and delivering own work activities. What you’ll get in return Salary of £26,218 25 days annual leave Flexi working opportunities Are you up for the challenge? If you believe that you have the skills and experience for the Customer Support Quality Assessor - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Katie Phillips at Yolk Recruitment on 02921 673 762 Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.