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Wavelength
,
London, Greater London
Customer Success Manager
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
Are you someone that can work with our clients to get the very best from our technology and service? Can you help them both achieve their goals and enjoy the process? If yes then please read on. About You If this sounds like we are describing you here then you will likely love working in our team and thrive in this role: Accurate - You are highly motivated by getting it right first time Commitment - You believe in giving all of yourself to a cause Ease with uncertainty - You are comfortable working in a rapidly changing environment Efficiency - You want to run things smoothly, achieving the maximum results with the resources you have Excellence - You want both yourself and your work to be the best it can possibly be Teamwork - You know a good team can outperform any single person and you are willing to help others when they need support Client Focused - You aim to understand what the client's needs are and strive to meet these needs About the Role Your role is to ensure our clients get great value from working with us and enjoy the experience. To be the Client Success agent throughout the client journey you will: Understand the client’s needs, objectives and how they measure success to build long-term trusted advisor relationships and drive continued value for our clients Onboard clients by scheduling, preparing and leading the client kick-off meeting to understand and document their specific needs. Be the main point of contact for the client throughout their journey Resolve challenges as they arise with both internal and external business stakeholders to ensure deliverables are met Promote client success best practices with the wider Rainbird team and ensure collaboration between different departments to provide the right support to the client Ensure on-target delivery of resources for subscriptions and packages by defining, building, and maintaining reporting and monitoring capabilities (Insightly, Jira, Harvest) About Us Our mission is to make our clients decision making smarter and customer experiences smoother. Rainbird increases the rate and quality of key decisions made by your most impactful people, transforming your productivity and customer outcomes. We are proud that we are able to do things that others in this space can't yet do and as a team, we keep pushing forward to continue this. We are a growing team of 35 people and whilst you will be working with many other departments such as Development, Knowledge Engineering and Sales, your immediate team will be made up of 5 other people. You will be working in our London office at Suna House, Rivington Street, where the atmosphere is relaxed but focused. If we sound like a team you would love to be a part of then please apply today, it would be great to hear from you. Benefits: A variety of Staff perks Unlimited holiday Weekly team breakfast