GSM Support Engineer - 2G - 3G - London

GSM Support Engineer - 2G - 3G - Paddington - Permanent Are you a GSM Support Engineer with excellent experience of supporting 2G and 3G Networks? If so, then please apply to a brand new permanent opportunity, working for a major global system integrator and supplier of end-to-end telecommunications solutions based in London. As the GSM Support Enginner you will be involved in the following activities as part of your core responsibilities: Use Tetra, GSM-R Core / NSS and Access/BSS expertise to deliver and support all related integration and acceptance tasks. Coordinate Integration and Acceptance (I and A) activities for projects with involvement of different departments and teams Creation, definition and review of test plans with the customer Execution of test cases with the customer or independent engineers at the customer location Create and track/report/close trouble tickets opened during testing or maintenance. Closely work with other Transportation teams including Product Support and R&D specialist engineers and external suppliers (OEM) to ensure that tickets are resolved within the shortest possible timeframe and at least within the defined SLAs Communicate progress and technical solutions to the customer. Participate in 24/7 support rotation. To be successful you will ideally have: Experience using GSM, 2G, 3G - (GSM-R experience is not necessary but would be highly valued) Comfortable resolving tickets Able to work in 24/7 rotation (roughly 1 week in 5) Well organized, self-motivated and structured with effective communication skills, you are a solution finder with attention to details. Possess a strong technical acumen with excellent analytical skills. Capable to work on GSM(-R) / Tetra cases and drive them to resolution Experience of any of the following would be an advantage; Tetra, GSM/GSM-R Access/BSS (BSC/TCU, RNC, Node-B, BTS, OMCR), OAM (OMCR, CNMS), Core/NSS (MSC, MGW, HLR, IN/SCP, SMSC & STP) networks and related signalling/protocols Excellent customer facing experience. Full Driving Licence This role represents an excellent opportunity for the right candidate, offering a competitive salary and benefits together with a fantastic working environment and the chance to grow alongside one of the worlds most exciting end-to-end telecommunications solutions providfors. If this position looks like a good match for you, please apply. Alternatively you can contact Patrick McNamara at Project People Ltd to discuss the role in more detail on (0117) 9087000 or e-mail on: Project People is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/job/89900955