Network & Firewall Engineer

At a glance Working within the Avios Network operations team, supporting customers and services to a high level of availability, this position is primarily to provide firewall and LAN support ensuring corporate networks remain secure and compliant. The team operates between the hours of 0730-1800 (on a shift basis) on site Monday to Friday with an option to work from home on agreed occasions. Participation in an out of hours on-call rota is also required, once established in the role. What will you be doing? This is a broad networking role with a heavy focus on security and firewall maintenance. Working with the areas of Web Support, DBA, Server & Storage and Projects to provide 2nd line LAN and firewall support. Help deliver strong IT Service Availability Take ownership and manage your network related service desk tickets, ensuring tickets are processed efficiently and effectively as per service desk process Interpretation and implementation of BAU firewall changes Maintenance of ongoing compliance and key controls such as threat monitoring, rule-base reviews and network device/firewall firmware patching DNS administration and IP Address management What we're looking for? Strong customer focus, displaying an understanding of what excellent internal and external customer service entails, with a ‘can do' attitude Ability to work flexibly in a fast moving, pressured and changing environment. You will need to meet tight deadlines, at times under pressure to restore service to our customers Strong oral and written communication skills - ability to calmly deal with customer queries and issues, and to use appropriate language e.g. non-jargon. You may need to talk to customers of all levels of company seniority through incident resolution, and in some cases to remotely talk to the customer whilst using remote access software, where necessary. Ability to fully document network infrastructure and its processes A strong understanding of ITIL guidelines and methodologies Ability to manage a number of activities concurrently and drive them to completion A provider of quality work, taking pride in timely and accurate delivery A good team player, willing to share knowledge and collaborate with colleagues Ability to maintain excellent working relationships with Avios and any third parties Good time management and work prioritisation skills Comfortable working in an environment where change is constant Hunger to challenge and innovate the status quo Comfortable working with modern digital collaboration tools Experience working in a lean, agile or product-led environment is desirable for most roles Required Skills Network engineering background with at least two years working experience in firewall support utilising ITIL practices. Check Point R80.10 upwards with associated blades - Log analysis and firewall rule administration, SmartCentre management, IPSec VPN, Antibot, IPS & working knowledge of the GAiA OS. Palo Alto Networks. Next Gen Firewall with Threat Prevention. Configuration of Cisco Catalyst IOS – Switch/Route and port security. Juniper EX Switch & Route Network fundamentals - TCP/IP, DHCP, DNS, FTP, SMTP, LACP, Spanning-Tree, VRRP, HSRP, VLAN Trunking, Ethernet, VOIP, LLDP, CDP and SNMP. Hands on experience with core routing protocols - OSPF, EIGRP & BGP Packet apture troubleshooting Some working knowledge of the Linux OS Physical network installation, test plans and procedures Hardware/software maintenance – Patch management and upgrades. Desirable skills: SSL Certificate Administration Aruba Networks - Instant AP Wireless administration and Clearpass Layer 2 security services such as IP DHCP snooping, Maximum MAC and dynamic ARP inspection WAN technologies - VPLS, ADSL, PPPoE, PPPoA Virtual network technologies - GNS3, Virtualbox, VMWare Vulnerability scan management, tracking and remediation Solarwinds 11X authentication for wireless networks AWS VPC Architecture Hybrid Network Solutions Site Reliability Engineering SRE Essential Certification: Check Point CCSA R77.30 upwards Cisco CCENT and\or CCNA Palo Alto PCNSA Desirable Certification: Juniper JNCIA or similar working experience Cisco CCNP Security track Palo Alto PCNSA/PCNSE AWS Certified Advanced Networking/AWS Certified SysOps Administrator What we can offer? £45,000-£50,000 dependent on experience Annual Bonus (dependent on Company & Individual Performance) Company Pension Private Health Care Travel Insurance Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers After a qualifying period (currently six months) you will be eligible to unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines Discounts on BA flights and holidays from day one for you, your friends and family Life Assurance Cycle scheme 25 days annual leave, plus 2 days charity leave New Joiner Avios/Birthday Avios/Thank you Avios Discounted train fares Reduced Gym Membership at onsite gym Shuttle bus to/from Gatwick Airport (and town centre at lunch time) About the department Avios consists of teams working at International Airline Group (IAG) sites in Crawley, Warrington, Madrid, Chennai, New Delhi, Heathrow and New York. IAG Tech are charged with the responsibility for project managing all major and technology-based change across the business, and to provide the IT service to all internal system consumers, and to customers via web services. In both roles, IAG Tech is a vital part of the business' future as an enabler of growth, and as a provider of core operational services. About Avios Inclusion and diversity are integral to the success of Avios. We continuously encourage an organisational culture where colleagues with varying perspectives, life experiences and backgrounds can work together to achieve their and the organisation's potential. We also welcome discussions about flexible working. Please advise the Recruitment team should you require any reasonable adjustments to take part in the recruitment process, so that we can remove any barriers during the process. Want to know more about this role and the skills you require? Please click apply and you will be directed to our careers site where you can find out more. We look forward to receiving your application. This job was originally posted as www.totaljobs.com/job/89901281