Service Delivery Advisor

CMA CGM Shipping Limited ,
Liverpool, Merseyside
More Details
Job Type: Full-time

Overview

We have an exciting opportunity available for a Service Delivery Advisor to work as part of our team in Liverpool . You will be working on a part time, permanent basis working 17.5 hours per week Wednesday pm, Thursday and Friday as part of a job share. In return, you will receive a highly competitive salary benefits. CMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 504 vessels call more than 420 ports in the world on all 5 continents. In 2017, they carried 18.9 million TEUs (twenty-foot equivalent units). Now headed by Rodolphe Saadé, CMA CGM enjoys a continuous growth and keeps innovating to offer its customers new maritime, terrestrial, and logistical solutions. With a presence in 160 countries and through its 755 agencies network, the Group employs more than 30,000 people worldwide, including 2,400 in its headquarters in Marseilles. As our Service Delivery Advisor you will be required to provide a high standard of service for customers for all aspects of the team. To offer the customer and other Agencies high level of communication at all times to ensure we are offering a quality service. Responsibilities as our Service Delivery Advisor will include: - Produce relevant reports for Senior Advisor / Management. - Maintain thorough knowledge of services as well as legislation and maritime regulations. - Ensure essential checking of Bills of Lading is completed and are dispatched as per the Customers instructions. - To be able to deal with customer complaints professionally and ensure management are aware of the details. - Reply to RFI’s from Shared Service Centres within pre-determined turnaround time. - Follow up on customs Filing requirements, ensuring instructions are issued to roll bookings where they do not comply by respective filing deadlines. - Ensure essential checking of Bills of Lading is completed and are dispatched as per the Customers instructions. - Follow up on customs Filing requirements, ensuring instructions are issued to roll bookings that are non-compliant. - Ensure on-carriage documents are received in time for through Bills. - Ensure African requirements are met for ECTN, CTN and BITEC numbers. - Ensuring issues resolved in order for Export Call Closure to be completed within HO KPI. - Problem solving when necessary. - Promote the use of CMA CGM E-Services with customers. - Manage idle containers using the relevant system, keeping customers up to date with details of containers, charges and regular invoices ensuring Head Office Idle container process is followed fully. - Issuing Demrurrage, Detention, Storage and Reefer Monitoring invoices as per Head Office procedure. - Assist with Cross Payments as required. - Provide exceptional customer service for any general telephone / e-mail enquiries. - Maintain a high level of accuracy for all functions ensuring a clear audit trail is recorded. Our Export Inside Service Delivery Advisor you will need the following Skills and Experience: - Professional confident telephone manner. - Ability to remain calm under pressure - Establish & maintain good relationships with customers and colleagues - Attention to detail - Exceptional communication skills. - Flexible to work out-of-hours when necessary / required - Shipping / Freight Forwarding experience beneficial - Team Player - Computer literate - Knowledge of Shipping industry is desirable - Computer literate - Educated to GCSE level or equivalent (with minimum of Grade C or equivalent in Mathematics and English) The benefits: - 25 days annual leave (pro-rata) plus bank holidays - Company Health Plan - Life Assurance - Non-guaranteed bonus scheme - Group Pension (employer contribution 7.5%, employee contribution minimum of 2%) Closing Date: Midnight on 27th February 2020 If you feel you are the right candidate for the role as our Service Delivery Advisor, then please click ‘apply’ now We’d love to hear from you

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