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Morgan Radley Finance & Automotive Recruitment Specialists
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Birmingham, West Midlands
Customer Complaint Advisor
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Job Type: Full-time |
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Salary: £21,500 per annum |
Overview
Our client, a rapidly expanding leading automotive insurance group are looking for a Customer Complaints Advisor to join their Compliance & Quality team. Working out at their ultra-modern office in Coleshill, this Customer Complaints Advisor role requires an individual who is passionate about providing a high level of customer service at all times and able to show empathy and compassion for customers issues and concerns. As the Customer Complaints Advisor, able to listen actively to customer needs, you will: Be responsible for accurate and timely investigation of complaints in accordance with internal processes and regulatory requirements To keep the complaints QBE up-to-date and ensure that we are not in breach of any guidelines or timescales. Investigate, analyse and handle resolution of complaints taking into account FCA and TCF guidelines Liaise with departments responsible to understand position of claim and findings Communicate with customers in an effective manner to discuss concerns and confirm the outcome of complaint investigations Maintain the Client Dissatisfaction Report on a daily basis and report to the business Maintain accurate information to support workflow To ensure confidentiality in accordance with GDPR To achieve objectives and targets set Carry out reasonable tasks as requested by your line Manager To be considered for this role of Customer Complaints Advisor the ideal candidate will be an organised individual and have a passion for delivering excellent customer service. You will have experience of working in a similar role with general knowledge of the claims process along with influencing & negotiation skills. An understanding of the FCA and "Treating Customers Fairly" Guidelines would be advantageous but not essential. When you join this growing company as a Customer Complaints Advisor, you will receive a competitive starting salary as well as a range of benefits that will include the following: Basic Salary between £21,500 - £23,500 (Dependant on Experience) Monday to Friday - 9am - 5.30pm Modern and friendly working environment Onsite staff restaurant Onsite parking Breakout area including arcade games, pool table and chillout area Company Pension Scheme What you need to do now: If you are interested in this role of Customer Complaints Advisor and can display the right experience, then click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you but you are looking for a new position and have experience in this sector; please contact us for a confidential discussion on your career.