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Daisy Communications Limited
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Nelson, Lancashire
First Line Support Analyst
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Salary: From £20,000 to £25,000 per annum Dependant on Experience |
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Overview
Do you have knowledge of the telecoms/technology industry and would love a new challenge? This role is to provide first line support for the PBX triage, support and administration to our customers with responsibility for the full life cycle of incidents/problems that may arise. Location: Nelson Salary: £20,000 to £25,000 - Dependant on Experience Working Hours: Monday to Friday, 08:30am to 17:00pm Resolving customer problems both directly from customers and through technical escalation. Implementing fixes and solutions where appropriate, either via discussing directly with the customer, via email, escalation to engineers or shipping required parts. Liaising with customers therefore requiring excellent communication skills. To develop good working relationship with internal office staff and field based engineers. To assist other Technical staff and engineers involved in projects, and to work with management in the assignment of tasks where required. To be able to provide the customer updates on the progress of their enquiry and follow up that any shipped parts have been delivered and resolved the issue To be able to provide clear and concise documentation of completed allocated work. To be able to liaise with PBX engineers technical support helpdesk to provide solutions to rectify problematic faults. To work closely with other colleagues to continually pursue self-development through in house training and to also assist in the development and training of colleagues. To join the 24/7 on call rota. What are the benefits of working at Daisy? Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable. Our ethos is simple: the more you put in the more you get out. Here are some of the benefits that we offer… 25 days holidays, plus bank holidays, and the option to purchase more Professional development to help you achieve your personal goals Eye care vouchers available and discounted Medicash membership Access to discounts and savings at more than 1,200 retailers An additional day off on your birthday or if you're getting married Auto enrolment following probation into a salary pension scheme Access to exclusive offers on a range of Daisy products Up to four weeks’ company sick pay over a 12-month rolling period This job was originally posted as www.totaljobs.com/job/89804805