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Cathcart Associates
,
Manchester, Greater Manchester
Service Desk Manager ITIL
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Service Desk Manager -ITIL An experienced Service Desk Manager is required to join a software house in Altrincham who is going through a period of growing their business internationally. You will oversee a team that is responsible for all 1st Line support to their ever-growing client base. You will be responsible for developing and delivering the vision which ensures the IT Service Desk is associated with not only providing first-class assistance to colleagues and clients but assisting and advising on ways to work smarter. part of your role will be mentoring and coaching service desk staff but staying hands-on so you can assist with queries when needed. The organisation wants a candidate who will drive a new way of operating so their will be plenty of room to consult on the best working practices for the service Desk. Key Skills: 1st and 2nd Line Support ITIL principles Co-ordination of 2nd Line Proactively monitor trends Provide KPI reports Build rapport with clients and colleagues Monitor Service desk staff Stakeholder management Great problem-solving skills Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management If you are interested in his role please apply or give Lewis at Cathcart a call. IT Service Desk/ Service Manager / Helpdesk Manager / ITIL / Manchester / Service Desk Team Lead / Senior Service Desk / ??F??; ??F??'