New Claims Agent

New Claims Agent - Verwood - Salary £18,000 Full Time Permanent - 38.5 Hours per Week The Work Shop are pleased to be working with a really well-established local business with a presence across the UK. They are looking to add a New Claims Agent to their busy team offering accident support services to customers. What is this role all about? To make prompt contact with referred customers, gather all required information regarding the claim in order to make a judgement on the viability of the claim. Responsible for making judgement calls on claim liability and analysing recovery prospects and risk to the business. Primary Duties and Responsibilities: • To accurately gather and record all required information, recognising where further interrogation or validation may be required over and above customer’s version of events • To satisfy company security requirements in respect of client identification and fraud detection, ensuring team seniors and/or managers are notified of any suspicions • To liaise with third party insurers, witnesses, repairers and other interested parties as necessary to fully validate claim • To identify non-viable claims and refer to team senior and/or manager for rejection authorisation • To provide referrer and customers with regular updates on progress of claim • To ensure customers are fully understanding of the credit hire process and aware of their obligations What do we need from you? • Good level of Education GCSE level or equivalent • Customer service experience particularly in a call centre environment is highly desired • Good communication skills • Organisation skills • Accuracy skills • Works well as part of a team • Target driven Location - Verwood Salary - £18,000 Hours - Rota Monday - Friday 8:30 - 5pm, 9 - 5:30pm or 9:30 - 6pm. 1 in 4 Saturday's.