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Rullion Ltd
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Salford, Greater Manchester
Fraud Technician
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Job Type: Full-time |
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Overview
Fraud Technician Location : Manchester or Stoke Role Type: Permanent - full time Salary: £18,000 - £20,000 Flexible Benefits Working Hours: 37.50 per week Who are we? The Ardonagh Group is the fastest growing digital insurance broker in the UK and highly acquisitive business that acquired Stoke-based Autonet, Altrincham-based Carole Nash, and Manchester-based Swinton Group. The union of these 3 businesses has given shape to Atlanta Group and has resulted in a huge period of change and transformation for us. Atlanta is currently the 2nd largest personal lines insurance broker in the UK. It has long-established brands with significant heritage and affinity amongst core customer groups. It has a competitive market position across a wide range of products such as motor, home, van, bike, commercial business, caravans and motor homes. It is a fast-paced, ever-expanding, innovative business looking for talented individuals to join at this exciting time in our growth. There has never been a better time to join us What to know about this role? The Fraud team is essential to protect our business, insurer partners and genuine customers from all aspects of fraudulent and activity. As a Fraud Technician, one of your responsibilities will be to investigate potential fraudulent activity post-sale of the insurance and working as part of the team recommend solutions to help better detect and prevent new emerging risks When you identify a risk, you will have the capability to conduct an investigation to establish what fraud has taken place. You would then, based on the training and skills you will learn, make the right decision to cancel, validate, void or delegate the process to the authorities. You will verify documents to the best of your ability, respond to complex insurer enquiries, support operational areas in fraud related queries, build excellent working relationship with Insurer fraud teams. Your responsibilities are: Dealing with and responding to all post, emails and calls from customers, third parties, insurers and other staff members in a timely manner To monitor and advise operations when adverse trends/problems are identified and work with all involved to seek and implement an appropriate solution. Collaboratively develop and implement processes and procedures that support the teams activities To build an excellent working relationship with Insurer fraud team Maintaining a sound understanding of current fraud trends/hot topics Constantly trying to improve the processes to make sure we are mitigating fraud risks while ensuring the best customer experience Play a pro-active part in identifying self-development needs in order to achieve personal and business goals and address these through role progression, personal development and training. Who do you report into? You will report in the Fraud Team Manager and have contact with the Head of Fraud and Analytics and Fraud Director. The team is formed by 9 other fraud professionals between Manchester and Stoke offices that work collaboratively on joint What skills & experience do you require? You will be Computer literate and have good problem solving & analytical skills You will have excellent attention to detail Experience within the Insurance or Financial Services industry Have an understanding of fraudulent activities You will have experience working autonomously and owning the planning of your diary. Systems: CDL, Strata, Excel, CVS Alerts, iPrompt and others. Who are your key relationships? Analytics and Fraud Director, Head of Fraud, Fraud Team Manager, Insurers, Customers, Contact Centre colleagues What's in it for me? Competitive Salary Performance related bonus Contributory pension scheme 25 days annual leave buy/sell 5 days Flexible Benefits scheme Flexible working (a day or two from home) As a business we are responsible, open and honest. We drive change through ongoing evolution and we make the right choices to enable our business to continue to succeed and thrive. We are looking for these qualities in our teams and proactively appoint individuals who share our vision and translate this into their professional lives and approach to work. As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit enquiry, a criminal record check, residency and right to work checks. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.