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Floss Agency
,
London, Greater London
Customer Service Advisors
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Job Type: Full-time |
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Salary: £22,441 per annum |
Overview
OTE 25.5K PA - includes bonus and shift allowances Overtime available paid at time and a half on top of OTE This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team. Duties will include: Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations Provide a proactive response to calls for assistance and providing advice and solutions To ensure that customers receive the most appropriate service in a timely and cost effective manner To ensure that the customer is kept fully appraised of the progress To ensure that accurate costing are giving for all cases using available systems To liaise with internal and external business contacts Work in line with client SLA's and company standards Skills / requirements: Experience of liaising with customers over the phone in a professional services environment Candidates will have excellent verbal and written communication skills Have a good level of numeracy and literacy with good keyboard skills Educated to GCSE standard Be well presented Able to commit to shift working Hours: Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota). Earliest start time 0630 Latest finish time 2300 There will be a requirement to start working overnight shifts after the 6 month probationary period. This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift. Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.