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Broxbourne, Hertfordshire
Temporary Customer Service Advisor
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Job Type: Full-time |
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Salary: £10 - £11 per hour |
Overview
This is a temporary customer service advisor position to start ASAP. The role is based in Broxbourne, and is expected to last for a minimum of 3 months, although this may be extended. Client Details The client is a leading organisation in Broxbourne. Due to the launch of a new project, they are now looking for experienced Customer Service Advisors to join them on a temporary basis to start ASAP. They are looking for candidates with strong communication skills and experience within customer service is a must. Description Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions. Learn the procedures and understand parameters of producing a quality output. Process work to the defined level of quality. Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate. To schedule and prioritise allocated work on a daily basis. Distribute information and when required, work to the other team members or groups. Identify and suggest areas of improvement. Maintain and update information held on a data base or manually. Support line management on any additional admin when required. Liaise with internal/external clients. Print/post data/reports/invoices daily. Maintain records for audit purposes. Ensure deadlines are met. Profile The ideal candidate will live locally to Broxbourne, and be immediately available. The candidate must also have strong communication skills and ideally a background within customer service. Job Offer A competitive hourly rate