Customer Service Advisor

Customer Service Advisor based in Warrington Offering £17,389 per annum Looking for successful candidates to start in January 2020 The Role You will be dealing with a wide range of queries from customers in regards to personal banking and financial matters. Your aim will be to provide exceptional customer service and leave a lasting positive impression to all no matter what the query. Working within a busy customer service team, carrying out a variety of customer service and administrative responsibilities. Using the inhouse systems to log, amend and create customer accounts and records. Working alongside your colleagues and proactively contribute to the workload. Work to satisfaction and service quality level's. Follow surrounding regulations and GDPR guidelines. Working Hours 40 hours per week Working 5 days out of 7 between Monday and Sunday. Shifts will rotate between 7am - 11pm All shift patterns are given 4-6 weeks in advance The Person We are looking for enthusiastic, professional, hard working, customer focused individuals to join our team, we will provide full training and support from day one - so no matter what experience you have we want to hear from you. Candidates must have: 6 months experience working within customer services - whether that be within a call centre, retail, travel or hospitality, will will consider experience from all industries. Passion, professionalism and strong work ethic. High attention to detail and good accuracy. Confidence and competency when using IT systems. Ability to adapt to different situations and internal changes. The ability to work rotational shift patterns. All successful candidates will need to pass an extensive financial and criminal background check. The Benefits and Perks: Full training and on-going support Overtime and bonus incentives 21 days` holiday (plus Bank Holiday allowance), increasing 1 day per year of service `£300 refer a friend to work for us` scheme Healthcare Plan Fortnightly pay Cordant Group is an equal opportunities employer