Inbound Customer Service Advisor - Short Term Vacancy

Adecco ,
Manchester, Greater Manchester
More Details
Contract Type: Contract
Salary: £8.43 per hour

Overview

CUSTOMER SERVICE ADVISOR If you have a passion to deliver great customer care and customer service and want to step up to a challenge and enjoy a rewarding career? Then this is the company for you We are looking for enthusiastic individuals with lots of patience and empathy to be able to provide our customers with the best possible service. We are looking for people to work 37.5 hours per week. We require you to be fully flexible between the hours of 7:30am - 10:30pm Monday - Sunday PLEASE NOTE: IT IS ESSENTIAL THAT YOU ARE FULLY FLEXIBLE BETWEEN THE ABOVE HOURS EVERY DAY MONDAY - FRIDAY. SOME DAYS YOU COULD BE REQUIRED TO WORK UP TO 10 HOURS. PLEASE ONLY APPLY IF YOU ARE HAPPY WITH THIS. Paying £8.21 per hour MAIN DUTIES INCLUDE: To be able to empathise with our callers, maintaining professionalism at all times. Take ownership of caller enquiries Ability to capture all personal information correctly. Adhere to client's internal procedures To ensure all key performance indicators are met To adhere to company policies and procedures Strong aptitude for learning/using IT packages and databases To share best practice at all times To be able to read the script accurately and word for word Always be professional, courteous and helpful Respectful to others Encouraging innovation and process improvement To achieve first time resolution on every call Skills & knowledge: Essential: Communication skills - the role requires communication mainly via telephone, therefore it is essential that the applicant has excellent skills in communicating. Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional. Empathy Ability to listen Accuracy Eye for detail Data entry skills Minimum 6 months Customer Service experience Desirable: Knowledge of data protection Understanding of the authorities' process Knowledge of services and support groups Role Perks: 20 days' holiday plus bank holidays Excellent career opportunities ranging from management through to training roles for the right candidate Cycle to work scheme Free eye test Please note that due to the high volume of applications we will receive it will only be possible for us to contact those applicants who have been successful. If you don't hear from us within 14 days of your application, then you have not been successful on this occasion. Adecco is an equal opportunities employer Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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