Customer Service Advisor

AMS Contingent Team ,
Birmingham, West Midlands
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Overview

Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources. Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. On behalf of this organisation, AMS are looking for aCustomer Service Advisorfor a 3-6 month contract based in Birmingham. Purpose of the Role: Requirement This is a full-time position - 35 hours a week on a shift pattern to cover 8:00am - 8:00pm Monday - Saturday. This role will be working on one of two teams that support Customers with Debt or Fraud cases. As a Customer Service Advisor, you will be responsible for: Engaging with clients customers responding to all general enquires Delivering exceptional customer service on every call through interpersonal skills, building rapport and engaging with customers in a fast paced environment. Protecting customers and client's brand by ensuring that all operating procedures and regulations are followed in line within FCA and client guidelines. Developing your knowledge of products and the overall market, to support customers and colleagues and have added value conversations. What we require from the candidate: Minimum skills and experience required Experience of working within a call centre or contact centre Experience with Debt Management would be advantageous Excellent listening and communication skills Ability to build and deepen customer relationships Strong team ethos and ability to work well as part of a team The natural ability to treat each customer as an individual and deliver a tailored response Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

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