German Customer Service Advisor

We are recruiting for a German speaking Customer Service Advisor for a multinational expanding organisation based in Cheadle. Along with a basic salary of GBP18,000 rising to GBP18,750 after probation the successful candidate will also benefit from an extensive annual leave allowance, life insurance, a company pension scheme, a retail reward scheme and much more. About The Role: The role is working within the Customer Service team reporting to the Customer Service Manager and its main duties will include: To provide an efficient and effective interface for customers who wish to place orders Provide accurate data in relation to stock availability and delivery information To keep an accurate up to date database of customer address records Build strong customer relationships, resulting in loyalty and customer confidence Clarifies what the customer expects and manages customer expectations Manages personal workload to complete the required quantity of individual and team tasks within agreed timescales Liaise with couriers to provide up to date and accurate delivery information Taking payments/charitable donations via card/cheque and post Taking Gift Aid payments with donations Essential Skills & Experience: Excellent proven customer service skills Excellent communication skills Confident reassuring telephone manner Can deal with queries and complaints in polite and timely fashion Mature, patient and tenacious attitude Can show empathy/sympathy/understanding as and when required Strong accuracy and attention to detail The ability to be a good team player The skills and experience to understand and manage client expectations MS Office, MS Excel skills - intermediate About The Benefits: Salary GBP18,000 - GBP18,750 after probation Hours of work: Monday to Friday 40 hours flexible 25 days annual leave plus bank holidays Free parking Life insurance Childcare vouchers Retail reward scheme To Apply If this sounds like a role you will LOVE, please send your CV We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.