First Line Support Engineer

Microlink PC ,
Chandler's Ford, Hampshire
More Details
Job Type: Full-time
Salary: £17,000 per annum

Overview

We are seeking a Technical Services Engineer. People are at the core of our business and we seek excellence. We are keen to hear from individuals who take ownership of their customers’ and colleagues’ needs in line with Microlink’s values. First Line Support Engineer Responsibilities: - Ensure customers receive high levels of customer service throughout their experience with Microlink in relation to technical support or repairs via telephone, email or remote support. - Diagnosis of hardware and software faults to Windows, Mac and peripherals by carrying out appropriate testing and resolutions. Loading software and operating systems onto new and repaired machines. - Strict adherence to GDPR legislation within data administration tasks and arranging collection or deliveries. Use of CRM database. About Microlink PC (UK) Ltd: Microlink PC (UK) Limited’s 25 years of passion, hard work and innovation has seen the company grow into a friendly, diverse business providing workplace solutions for companies in the UK and abroad. Location: Chandler’s Ford, Eastleigh, Hampshire Job type: Full Time, Permanent, Monday to Friday, 9am to 5.30pm. Salary: £17k per annum Benefits: 20 days holiday (excluding bank holidays), Free car parking, Pension Scheme You may have experience of the following: 1st Line Support, First Line Support, Technical Support Engineer, Technical Support Analyst, Software Support, Hardware Repair, Desktop Support, IT Support, etc. Ref: 92214

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