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AS Resourcing
,
London, Greater London
Customer Complaints Advisor
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Job Type: Full-time |
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Salary: £24,900 per annum |
Overview
Are you a natural people person and relationship builder? An on-the-go problem solver? Always keen to go the extra mile for both colleagues and customers? If the answer to the above is yes, then read on My client - the UK’s only fully integrated provider of home phone, mobile, broadband, gas and electricity services are currently recruiting for Customer Complaints Advisors to join their growing team. We all know from time to time, things can go wrong and as the right candidate, you’ll know how important it is to make things right. You’ll have experience of looking at things holistically, being objective, and always aiming to put the customer back in the position they were in. What you will actually do: Solving customer complaints to conclusion Ensure that all complaints are assessed objectively, consistently and promptly in accordance with internal standards and external regulatory/legislative requirements Ensure that the decision reached for a complaint is communicated to the customer in a way that is always clear and fair Supporting the complaints handling performance across the business Understanding legal and regulatory requirements to help ensure they are met Prioritize your workload effectively ensuring service level agreements are met Providing support and assistance to fellow team members and teams within other areas of the business Identifying any training requirements and providing this via feedback to Departmental Managers Providing support and advice to the management team on complaint handling Delivering 'WorldClass' complaint handling to customers What you will need: Complaint case management experience to conclusion Time management skills with the ability to manage up to 25 complaints simultaneously Demonstrated experience of investigating and progressing cases Excellent verbal and written communication skills The ability to build long lasting relationships with customers Ability to build and maintain effective relationships with individuals in your team, the department and throughout the business