Retentions Specialist

Retentions Specialist £18,000 - £19,000 £900 bonuses per month Our client is one of the UK's largest insurance providers in the UK with over 1 million customers, providing the best level of service to every customer who calls through to them, winning many 5 awards over the years. We have a brand new opportunity to join a global leading organisation within the retentions team working to provide a brilliant service to existing customers who may want to cancel the policy. You will work for the business NOT the insurer, which means you will be there to support them completely through the process, assessing the situation and gathering an understanding of why they want to cancel, and if its anything that can be prevented in the future. You'll be required to prioritise your customers and work around them to see if you could improve the policy in order to retain them. You'll also make them aware of any fees, policy information or general customer service based knowledge needed in order to assist them. This is a fantastic company allowing you to develop your skillset, and progress within the business. You'll have a fantastic team of managers around you who will give you industry specific training, alongside an induction based training environment. What do we need from you? Call centre and customer service based individuals Having retentions experience is beneficial however not essential The ability to be able to retain information and provide technical information A genuine passion for helping customers, providing empathy and compassion throughout Being able to build rapport and have fantastic conversations with customers - leaving a lasting impression You'll also receive a fantastic benefits package including: Fully paid training of the role based within the businesses 'Academy' section 25 days holiday, plus bank holidays off Onsite canteen and free parking nearby for those who drive to work Free Pure Gym membership AND 50% discounts to Nuffield Health/Virgin Active Gyms Starbucks Discount Free Cineworld tickets every 2 weeks for you and a guest 40% off British Airways flights Ocado Supermarket vouchers Private Medical Health Insurance Pension Scheme Access to a heavily discounted Apple iWatch / Fitbit If your looking for a company where you can get stuck in and build yourself a successful career long term, then this could be your next and final career move Please apply or send your email to