Client/Facilities Support Assistant

Eversheds Sutherland ,
Manchester, Greater Manchester
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Overview

Eversheds Sutherland represents the combination of two firms with a shared culture and commitment to client service excellence. We are each known for our commercial awareness and industry knowledge and for providing innovative and tailored solution for every client. As a full service law practice, we act for the public and private sector across the UK, Europe, Middle East, Africa, Asia and the US providing legal advice to clients across its company commercial, human resources, litigation and dispute management, and real estate practices. With 69 offices across 34 countries worldwide, we have become one of the largest law practices in the world and a great place to work and develop your career. We are recruiting a Client/Facilities Support Assistant to join our team in Manchester. The hours of work are will be on two weekly rotation covering shifts of; 07:30 - 15:30, 09:00 - 17:00 and 10:00 - 18:00. The Role The main responsibilities include: carrying out reception, meet and greet, postal services for the business, monitoring the stationery supplies, reconfiguration and preparation of meeting rooms, recording FM jobs on remedy, correct use of office space for staff, and to provide excellent client and international customer care. The operation of the integrated resources system that controls room bookings, car parking, visitor badges, catering requirements and general meeting room set up The provision and control of security access passes in conjunction with the external security provider The issuing of rail tickets, handling travel queries and assisting with troubleshooting of this service Meeting and greeting clients to ensure their needs are exceeded in a timely and professional manner Ensuring the client area, meeting rooms and the whole of the client hospitality suite areas are kept to the highest standards at all times Liaise with our external caterers to ensure refreshments are provided when and where necessary and to the highest standard Ensure the client area, meeting rooms and whole of the client hospitality suite areas are kept to the highest standards at all times Supporting the team leader to control and monitor all stationery supplies inclusive of purchasing, storage and delivery Setting up of meeting rooms as per the booking information, to ensure the layout and functionality and the AV equipment is as requested and maintained to high standard Carrying out all post room duties inclusive of sorting and delivering of internal mail throughout the building Checking of all areas of the building on a regular basis to ensure they are maintained to a high standard Working within the team to ensure efficient collection and delivery of mail, DX and courier services are provided in a 'cost’ effective manner It will be necessary to carry out the archivist function to ensure items are recorded, retrieved and disposed of in accordance with correct procedures, in the absence of the archivist Provide support with office moves when required. This may involve some weekend work (optional), however plenty of warning will be provided if weekend work is to be carried out The jobholder may be asked to carry out minor repairs, and office moves etc. within their limit of expertise. It is therefore essential that a 'team’ spirited environment is maintained for delivery of this service Skills and Experience: Experience of working within a legal or professional services environment would be preferable Have a professional manner and the job holder must adhere to the dress code at all times High level of interpersonal, communication and skills and required PC literate with good working knowledge of MS Office applications Ability to work independently in a high pressure environment Ability to work in a team environment with a high degree of initiative and self-confidence Able to work in an efficient manner, have a strong presence, and be able to remain calm and perform well under pressure Enthusiastic, flexible and have a can-do attitude Have the ability to work on their own initiative, have excellent customer-case skills, good written ability and be able to communication effectively at all levelsC

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