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Recruitment Genius
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London, Greater London
Customer Services Representative
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Job Type: Full-time |
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Salary: £23,000 per annum |
Overview
This company is a worldwide leader in providing information access and management solutions through print and electronic journal subscription services, online access research database development and production. In serving the library and business communities for more than 70 years they not only provide solutions for information management issues, but also a total cost benefit through the handling of information and procurement needs through one service provider. Responsibilities: - Manage a portfolio of customers meeting their day to day requirements - Take responsibility for customer loyalty within the remit of the role - Reassure customers, educate and train them in best practice - Take responsibility for account retention within the remit of the role - Find solutions to problems - Resolve problems efficiently with minimum impact on the customer - Communicate effectively with customers and colleagues: gather, interpret and act on information - Use business acumen to strike the balance between what's best for the customer and best for the business Skills & Experience: - Good IT skills - Previous experience in a customer service support environment - Strong Microsoft Office skills - Excellent at building and maintaining customer relationships - Excellent communication skills both verbally and written - Excellent telephone manner - Able to work well in a team as well as independently - Ability to grasp in-house systems quickly - Ability to multi task and resolve problems - Strong work ethic with a desire to achieve and maintain high standards - Works well under pressure and to deadlines Competitive salary other benefits Close to Enfield Town and Enfield Chase train station, both of them walking distance. Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.