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JLR Retail Franchise network
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Manchester, Greater Manchester
Bookings Clerk
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Job Type: Full-time |
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Overview
Do you have a passion for delivering customer service and are looking to build your career in the automotive sector? As a Bookings Clerk working for the Jaguar Land Rover Retail Network you will exceed customer service expectations in a professional and timely manner. As part of our aftersales team supporting service advisors you are the first point of contact for all customers phoning through to the department. You will have a keen eye for detail and are process driven, whilst supporting with any administration tasks related to customers' service accounts. Job Responsibilities In this role you will be able to: Provide excellent customer service to all queries that are directed to you in a friendly manner, building relationships with customers. Able to resolve problems and any customer issues which arise, first time finding the best resolution. Follow operational processes, with a strong awareness for accuracy and detail. Making outbound calls to customers who are due a Service and/or a MOT to make appointments for the Service Department IT Literate. A Valid UK Driving License. Ideally you will demonstrate the following: Have experience in a previous Telesales role Motor Trade experience Why us? This is a position which can launch your career within the retailer, by following a career pathway and taking advantage of all training opportunities available. We'll recognise and reward your hard work and achievements with excellent rewards and an outstanding working environment. Jaguar Land Rover offers you an excellent opportunity to develop your skills and provides you with training and an excellent career pathway. We offer you a generous salary package, a team focused environment which, through learning and development, supports you in your career goals. The Jaguar Land Rover Retail Network focuses on people, they are at the heart of everything we do. We will guide you to a career you are truly proud of. We work as one united team, by taking a long-term perspective, we build foundations to last and we transform our business together. What are the next steps? For more information regarding this opportunity and to progress your career "APPLY NOW"