Shutters and Gates Engineer

Shutter and Gates Engineer Field Based - M25 Locations 45 hours A bit about us: Arcus is driven by over 4,000 people. We bring together the unique skills, knowledge and experience that our clients really value. Our behaviours are aligned to encourage our people to share ways of doing something better, saving time, effort or money. It is not just what we do that makes us standout, it is howwe do it that makes us truly different, that, coupled with our core values - Do it SIMPLY , Do it WELL , Do it WITH PASSION which underpin everything we do. Your new role: We are looking for experienced and skilled industrial shutter door engineers to service, repair, and install all types of industrial shutters & gates .To carry out planned and reactive shutters and automatic gate maintenance tasks safely and to an agreed standard within a defined portfolio of Sainsbury’s and other retail outlets to a required Service Level. To provide first line response to all emergencies during normal working hours and out of hours when on call. What you’ll be responsible for the following: To undertake all Shutters & Gates (S&G) reactive and planned maintenance tasks allocated and completed to an agreed standard Be available when on call to ensure effective response & resolution to satisfy customer needs and escalating where appropriate S&G maintenance including fault finding and repairing all issues associated with the estates equipment. To sponsor and complete S&G surveys and technical reports as necessary and to cascade all key data to relevant personnel throughout field operations Achievement of tasks within SLA times and work orders opened and closed in real time Timely completion of reactive and planned works carried out to agreed standards, achievement of first time fix and equipment uptime To work proactively to manage task volumes in conjunction with the Service Solutions team Ensure appropriate audits and checks (seasonal) are carried out in line with standards provided Able to effectively diagnose and identify faults and failures with equipment and systems and provide effective solutions and escalate where necessary To provide regular updates to the Service Solution team on task status Investigate and report in detail any problems and incidents To attend training courses as and when necessary to ensure personal management and keep your technical knowledge up to date To be successful in this role you will have: Full UK driving licence 17th or 18th Edition AMD3 CSCS Cards IPAF & PASMA Experience S&G maintenance experience including the ability to fault find and repair, Significant experience ideally gained in retail environment including :- Roller shutters, Roller grilles, Fire shutters, Sectional doors, Fire curtains, Hi Speed doors, Folding doors, Hinge door and frames, Manual gates, Automatic gates Minimum 3 years’ experience within the industry door industry and Customer focused with excellent communication skills What we offer In addition to a competitive salary, Arcus employees can enjoy 33 days annual leave, a generous contributory pension scheme of matched contributions up to 6%, a discretionary bonus scheme, gym discounts and life assurance. At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation. Please note - The role involves being on call, reacting to emergencies as well as attending business critical works. The call out premium is incorporated into your basic salary. You will normally be on call 1 week in 4 from 17:00 on a Friday for one week.