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Inspiring Interns & Graduates
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London, Greater London
Customer and Operations Associate
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
A subsidiary of one of the world’s biggest brands, this business provides households with an unlimited supply of ultra-pure water from their kitchen worktop through stylish WaterBars (available as a subscription or bought outright). Job Purpose Whichever way a customer chooses to contact us in the modern world, you will be on hand to answer their queries and provide solutions. You will receive training to answer technical questions regarding our products. You will be the conduit between customers and our Field Service Teams, arranging appointments and planning delivery routes to offer a coordinated and seamless service. Who would this role be great for? Perfect for a bright, energetic graduate who is hungry for career development and has customer care in their deoxyribonucleic acid. Many possible paths are opened up by this role, so it’s ideal for someone looking to become a well-rounded, Customer, Operations or Supply Chain leader of the future. An understanding that the nature of start-ups means a very wide area of responsibility, ideal for gaining many new experiences in a relatively short amount of time. You must thrive under challenge and hold the customer at the heart of everything you do. You need to be confident, resilient and a self-starter. A person that looks for solutions. Main Duties and Key Responsibilities In contact with customers and being the voice of the business through Calls, Emails, Chats, Tweets; any way customers like. Working across multiple teams; Customer Services, Supply Chain, Finance and Field Operations. Support and coordinate Field Technicians to offer a joined-up service approach. Ensure stock arrives at the right place at the right time. Offer the high level of service synonymous with the Virgin brand. Diagnose faults and make judgements on the best course of action. Understand and talk through billing queries. Person Specification Have a passion for offering great service. Experience preferred, but not essential. We will be recruiting the mindset. Candidate looking for the Start-Up experience, where not everything is set in stone, giving you a chance to shine. Not deterred by barriers, be positive and look for solutions. Able to use MS Office to a high level. Able to communicate confidently and clearly, both verbally and written. A good sense of humour, fun to have in the team and unflappable style.