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Just IT
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London, Greater London
Pre Sales Consultant
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Job type Recruitment Salary £40,000-£42,000 Disciplines Pre-Sales Consultant Location North West London The role Are you looking for an exciting Channel Support Executive role within a fast-paced working environment? If so, we have an excellent opportunity to utilise your communication skills and join a friendly Presales team in the headquarters of a progressive international software house based in North West London. This role requires an enthusiastic, details orientated individual with a 'can-do' attitude who can provide high-quality support to both our clients External Account Managers, Managed Print Solution Dealer Channel and Channel Account Managers, located in the UK, Central, and Western Europe, Russia and Turkey. Key duties Answering pre-sales queries and ensuring that presales tickets raised in the helpdesk system are always answered within one hour. Answering incoming presales calls. Participating in teleconferences where technical and functional advice is required. Performing online demonstrations and webinars as and when required. Going on joint visits to customers, prospects and resellers with sales account managers and individuals to handle technical queries. Communicating customers' technical requirements to the installations project manager prior to implementation. Performing technical testing to simulate the use of products in customers' environments to facilitate sales and aid with technical support. Assisting with the completion of tenders and coordinating the company's response. Providing development with an insight as to what customers require from future products and integrations. Training salespeople and resellers on both the technical and functional aspects of the company's software and hardware particularly when new products and versions updates are released. Writing and proof-reading product manuals, technical white papers and statement of works including creating diagrams for ongoing projects. Building and maintaining relationships with suppliers to ensure the client is positioned to provide the best customer service to its customers and resellers. Involvement in high-level Presales escalations and ensuring that you are a great ambassador for the company. Attending exhibitions and regional conferences where it is exhibiting. Assisting marketing with the writing of product brochures. Conducting competitive analysis of non-company portfolio products. Evaluating and testing potential new software solutions and hardware products. Quoting customers when required. Skills required Experience in software demonstration and product training Self-confidence with the ability to speak to an audience. Good communication skills with a high standard of spoken and written English. Good telephone manner. Initiative and desire to constantly improve. Team player but with the ability to work independently. Excellent timekeeping. The ability to evaluate work and processes and suggest improvements. Assertiveness with an understanding of people. Knowledge of the Microsoft Office Applications. An active interest in IT and technology. A technical background would be advantageous but not essential as training will be provided. Benefits Competitive salary (depending on experience). Extensive support and training. Company laptop. 20 days annual leave (increasing to 25 gradually after completing 2 full years). Access to company contributory pension scheme after successfully passing probation. Superb promotion and career development prospects. Company overview Our client is a leading software development company specialising in access management, booking systems, cost recovery, desktop management utilities, greener computing, and track and control solutions. Our client also has various partnerships that have been carefully selected to guarantee they only supply high caliber software and hardware solutions ensuring that their customers' expectations are met while our ethic of only providing quality, reliable systems is maintained.